Insurance Providers - Additional Services

Many life insurance providers believe that good protection is more than just money. That’s why many of them offer additional FREE health services within their policies.  These services range from remote GP services to second opinion services to counselling and bereavement support.  Click on your provider below for further details.


We have done our best to compile this as accurately as possible; however, there may be some legacy policies which DO NOT include these additional services.

Aegon

AIG - Smarthealth

AIG - Smarthealth

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All   existing Aegon policyholders have access to Health Assured, which   provides you with access to qualified counsellors 24 / 7 / 365 who are   trained to tailor the support they provide to your individual circumstances. This could be particularly useful if you’re   struggling with your mental health during this worrying period.

https://www.healthassured.org/employee-wellbeing/

AIG - Smarthealth

AIG - Smarthealth

AIG - Smarthealth

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Aviva

AIG - Smarthealth

British Friendly

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For existing Aviva policyholders who set-up their policy   after November 2016 you will have access to their Support Plus Service - https://www.aviva.co.uk/adviser/documents/view/al54004c.pdf

For existing   PMI policyholders, you also have access to their digital GP service - https://www.aviva.co.uk/business/health-protection-wellbeing/wellbeing/digital-gp/

British Friendly

Cirencester Friendly

British Friendly

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  Inclusive Benefits are additional discretionary benefits that support both new and existing insured members through difficult stages in life. We offer Care Assistance Benefit, Death Benefit & Bereavement Benefit. See here for more details:

https://bfs-assets.s3.amazonaws.com/media/filer_public/00/9a/009adf2c-2d97-4288-87ac-4ab3207cc24a/inclusive_benefits_brochure_301118.pdf 

Cirencester Friendly

Cirencester Friendly

Cirencester Friendly

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For existing Cirencester Friendly policyholders, you have access to the Cirencester Friendly Voice service, provided by RedArc. The   RedArc service provides long-term, non-emergency support and therefore enquiries relating purely to COVID-19 should be directed to government and NHS guidance. The current restrictions mean RedArc is unable to offer any   face to face services such as such as counselling, therapies, domestic help in the home etc. but is providing remote versions whenever possible.

https://www.cirencester-friendly.co.uk/friendly-voice-service-provided-redarc

Guardian Anytime

Cirencester Friendly

Cirencester Friendly

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We're not just here for policyholders when they need to claim. All our policyholders get free additional benefits - anytime. The following services can be used whether you make a claim or not. GP 24/7. All policyholders and their immediate families can access a GP consultation from a UK-based doctor from their phone, tablet or PC. Available at anytime, day or night and from anywhere in the world. 2ND MEDICAL OPINION. All policyholders can get access to a specialist second medical opinion following diagnosis of a serious illness as well as long-term support from a dedicated nurse adviser.

https://www.guardian1821.co.uk/benefits/

Holloway Friendly

Liverpool Victoria

Holloway Friendly

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For existing Holloway Friendly policyholders, you have access to the insurer’s member   assistance program, which offers access to telephone counselling services:

https://www.holloway.co.uk/members/member-benefits 

Legal & General

Liverpool Victoria

Holloway Friendly

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     For existing   individual critical illness policyholders (since 26/11/17) and individual   Life, Relevant Life or Income Protection policyholders (since May 2019) with Legal & General, you have access to their Nurses Support Services. The RedArc service provides long-term, non-emergency support and therefore enquiries relating purely to COVID-19 should be directed to government and NHS guidance. The current restrictions mean RedArc is unable to offer any face to face services such as such as counselling, therapies, domestic help in the home etc. but is   providing remote versions whenever possible.

https://www.legalandgeneral.com/existing-customers/life-cover-support/#/path/Review-Dates/September-2020/1364632172/What-are-Legal-General-Nurse-Support-Services.htm

Access the service by calling 01244 623033 Monday-Friday 9am-5pm or by emailing legalandgeneralnurses@redarc.co.uk 

Liverpool Victoria

Liverpool Victoria

Liverpool Victoria

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For existing policyholders with Liverpool Victoria, they offer LV= Doctors Services.

https://www.lv.com/lifeassets/assets/documents/doctor-services-at-a-glance.pdf

Or watch this short video https://www.youtube.com/watch?v=Ix6b6O8BRLs&list=PLX2OhTfS_8hwy7ubBZJaIXzyzObtfUd1t 

Royal London

Scottish Widows

Liverpool Victoria

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      Existing   policyholders with Royal London have access to their Helping Hand Service   provided by RedArc. 

The RedArc service   provides long-term, non-emergency support and therefore enquiries relating   purely to COVID-19 should be directed to government and NHS guidance. The   current restrictions mean RedArc is unable to offer any face to face services   such as such as counselling, therapies, domestic help in the home etc. but is   providing remote versions whenever possible.

http://www.royallondon.com/life-insurance/advised/helping-hand.

Scottish Widows

Scottish Widows

Scottish Widows

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For existing policyholder with Scottish Widows, you get   benefits under the Scottish Widows Care programme, provided by RedArc.

The RedArc service   provides long-term, non-emergency support and therefore enquiries relating   purely to COVID-19 should be directed to government and NHS guidance. The   current restrictions mean RedArc is unable to offer any face to face services   such as such as counselling, therapies, domestic help in the home etc. but is   providing remote versions whenever possible.

https://www.scottishwidows.co.uk/life_insurance/products/life-cover/care/d.

The Exeter

Scottish Widows

Scottish Widows

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      For existing policyholder with The Exeter, you get a suite   of benefits under its HealthWise programme

https://www.the-exeter.com/customer/member-benefits/ 

Vitality

Vitality

Vitality

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       In light of the coronavirus outbreak, Vitality has extended its telephone GP support line to all clients.

https://www.vitality.co.uk/health-insurance/core-cover/vitality-gp/

For existing   Vitality Private Medical Insurance policyholders, beyond the discounts you   already receive you can access their integrated healthcare solution which   includes:

· Vitality GP The   service includes 24 / 7 GP Video consultations, self-referral to Vitality’s   Priority Physio service as well as access to online mental health services   provided by Big White Wall.

https://apps.apple.com/gb/app/vitality-gp/id1334650211 

Vitality

Vitality

 

      

Zurich

Vitality

Zurich

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For existing   policyholder with Zurich, you get benefits under the Zurich Support Services   programme, which offers Telephone counselling and other support services

https://www.zurichintermediary.co.uk/en-gb/protection/zurich-support-services 

IMPORTANT NOTICE

If there are any other Life Insurance, Critical Illness or Income Protection providers which offer additional free to use health services that we have missed which could help route health services away from the NHS to bear some of the burden please email us at hello@navigatemortgages.co.uk and we will add to this table.


We have done our best to compile this as accurately as possible; however, there may be some legacy policies which DO NOT include these additional services.


The digital online GP services are great for managing everyday health concerns. However, they are NOT designed to cover medical emergencies, situations including, but not limited to: chest pain, severe bleeding, severe difficulty in breathing, moderate to severe burns, convulsions / seizures, head / spinal injuries, serious limb impairment or broken bones. For such emergencies, your first port of call should be your local Accident and Emergency Department or to dial 999.