FAQs

Where are meetings held?

We currently hold around 90% of our meetings via Zoom, but we’re happy to do whatever is the most convenient for you. We can also hold meetings in our office, or meet at your house or a local spot if you prefer.

Do you have parking?

Yes, we have on-site parking.

Do I have to pay for the first meeting?

Not at all. Your first meeting is at no charge, and no obligation – just come and have a chat. There’s no need to sign up for anything and you’re welcome to still shop around after… although most people end up coming back! What can we say, it’s a service that wins people over.

What do I need to bring to an initial meeting?

Knowledge of your income and outgoings is useful to start off with, as well as an idea of what you’re looking for and what you want to achieve.

How long should I allow for an initial meeting?

Anywhere from five to 30 minutes, depending on your circumstances and the complexity of your needs.

How can I book an initial meeting?

Via our booking system or by calling our office on 02890 769 769.

Are you regulated?

Yes. Navigate Mortgages Limited is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority.

Do you get commission?

Yes, we receive a commission from the mortgage lender and insurance provider on completion of your purchase.

How do I make a complaint?

We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:

In Writing: The Customer Resolution Team, PRIMIS Mortgage Network, 3700 Parkside, Birmingham Business Park, Solihull. West Midlands. B37 7YT.

By Telephone: 0121 767 1139

By Email: complaints.solihull@primis.co.uk

PRIMIS will aim to deal with your complaint quickly and impartially. You can see our full complaints procedures via our website www.primis.co.uk. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.

Full details can be found on its website at www.financial-ombudsman.org.uk

Word on the street

Navigate took the stress out of moving, the team couldn’t have been more supportive. Great service and very easy to work with - the personal touches were a lovely cherry on top. Thank you Navigate! - July 2023

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A client since 2023

We will most definitely be referring all of our friends and family to Navigate. We could not have asked for a better service throughout. - Jan 2023

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A client since 2023

I cannot recommend Paul and his team more highly. Exceptionally professional and friendly service. Kept us up to date at every stage and explored every avenue to make it work. Quite brilliant. - Feb 2023

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A client since 2023

Used Navigate as a first time buyer and couldn't be more happy with how they handled it. The WhatsApp chats and zoom calls are really good to cover every aspect of the purchase and so easy to contact a member of the team. - Nov 2022

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A client since 2022

Would highly recommend Paul & team at Navigate Mortgages. A pleasure to deal with. Guided us through the application process and advised us at appropriately at each stage. Would definitely use again - a professional operation. - May 2023

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A client since 2023

Having worked in the financial sector for over 20 years I really can't recommend these guys enough. Paul and his team were professionally efficient, being there every step of the way. - March 2022

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A client since 2022

Paul, Chris and team were very professional in helping me get my first mortgage. The process was very smooth and they were always available to quickly respond to my questions along the way. Thanks so much. - July 2023

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A client since 2023

Thankyou Navigate for helping me buy my first home! Especially to Lewis and Chris- no question ever felt silly and always prompt with replies! Reliable, transparent and easy to deal with - highly recommend! Also thankyou for my surprise moving in hamper! - Nov 2022

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A client since 2022

Very experienced and helpful advisors within Navigate. I'd highly recommend to anyone seeking mortgage advice and assistance. - June 2023

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A client since 2023

Navigate Mortgages Ltd
Navigate Mortgages Ltd
88 Google reviews
Pauline B
Pauline B
2024-05-08
They have all the insider knowledge to ensure me find the perfect mortgage and go through the process as smoothly as possible. This is my first time buying a house, I am so glad with Navigate guide me through this journey. Thank you Navigate.
jaydohertyph
jaydohertyph
2024-04-11
A massive thanks to Paul and Rachael and the team at Navigate. Today we move into our dream home...
Gareth Cairns
Gareth Cairns
2024-03-30
After great difficulty trying to obtain a reasonable mortgage for our new house; I was put onto Paul at navigate who was highly recommended. From the get go Paul was friendly, professional and provided in-depth information with plenty of options. As well as finding the best deal Paul was only a phone call away; arranging numerous consultations and responded promptly to calls and messages with any queries or information needed. Even after having to apply for multiple mortgages due to property changes etc the service was consistent and to the highest standard! Thank you so much to Paul and the team! Highly recommended!
Luke Mccaughan
Luke Mccaughan
2024-03-06
I have had a great experience with Navigate Mortgages specifically Chris Shannon who I dealt with more on a one to one basis. It was fantastic to have someone there to bounce any questions off and make the journey of buying a house as stress free as possible if that is so. I can’t thank Navigate enough and especially Chris, I’d highly recommend to any first time buyers or others to get in touch if thinking of purchasing a property 10/10!
Theresa Gordon
Theresa Gordon
2024-02-26
From start to finish Paul and all at Navigate couldn’t do enough for us.. They made us feel so at ease and the whole process was so smooth from start to finish. Always just a quick message away if we had any queries or questions. Prompt, efficient and professional from start to finish.. We are now a week in to our new home and we have Navigate to thank for helping our families dream become a reality.. We couldn’t recommend you enough!! Thank you so much for everything!!
Chris Nicholl
Chris Nicholl
2023-12-18
Paul and his team were amazing from start to finish. This has been my fourth property I've bought and with this purchase I found myself having to organise little to nothing. They took all the stresses of buying a home away. Thought the use of a WhatsApp group is a great idea and kept me up to date with everything going on. Thanks again guys
Amy Monaghan
Amy Monaghan
2023-11-26
We used navigate mortgage when buying our first house and I honestly couldn't recommend them enough. Paul and his team were so attentive to every step in the process and worked to a high professional standard. They made this whole process so much easier and will definitely be recommending them to friends and family.
Tom Payton
Tom Payton
2023-11-26
for anybody looking for or buying a new home, look no further than Navigate Mortgages. I cannot recommend Paul and the whole team that work here enough! Myself and my partner first put money down on a new build home 3 years ago and due to site developer negligence, we have only just moved in. It was a lengthy and difficult process throughout, but nevertheless, Paul and the team at Navitage were there for us not only on professional side of things, but also to provide us with comforting words and reassurment on what has been a very testing time in our lives waiting to finally be able to move in. Be it through having to apply twice for a mortgage of us due to continuous delays on our first one ending with it being cancelled, to one of the team members (mainly Paul for myself) acting as an agony aunt of such as we faced continous bad news from both the estate agents and the builders/site developers. We owe a lot to Navigate, they went above and completly beyond what was expected of them, and we can say for sure that any other choice of company would not have handled our particular case as well as Navigate have. A massive thank you to the entire team over there, we couldnt of got here without you!
Justin Mccadden
Justin Mccadden
2023-10-11
Chris was extremely efficient and helpful throughout the home buying process. He was always available to answer questions even if it was during the weekend. Chris made our experience completely stress free, always explained the best products on the market and provided us with an abundance of helpful information. Would highly recommend Navigate mortgages to anyone looking to buy a new house.
Ed VM
Ed VM
2023-08-19
Absolutely fantastic. Not just the service Paul and team offer during the search for the right mortgage, but also, and very surprisingly, the post-service they offer. Seriously super-recommendable.