Where are meetings held?
We currently hold around 90% of our meetings via Zoom, but we’re happy to do whatever is the most convenient for you. We can also hold meetings in our office, or meet at your house or a local spot if you prefer.
Do you have parking?
Yes, we have on-site parking.
Do I have to pay for the first meeting?
Not at all. Your first meeting is at no charge, and no obligation – just come and have a chat. There’s no need to sign up for anything and you’re welcome to still shop around after… although most people end up coming back! What can we say, it’s a service that wins people over.
What do I need to bring to an initial meeting?
Knowledge of your income and outgoings is useful to start off with, as well as an idea of what you’re looking for and what you want to achieve.
How long should I allow for an initial meeting?
Anywhere from five to 30 minutes, depending on your circumstances and the complexity of your needs.
How can I book an initial meeting?
Via our booking system or by calling our office on 02890 769 769.
Are you regulated?
Yes. Navigate Mortgages Limited is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority.
Do you get commission?
Yes, we receive a commission from the mortgage lender and insurance provider on completion of your purchase.
How do I make a complaint?
We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:
In Writing: The Customer Resolution Team, PRIMIS Mortgage Network, 3700 Parkside, Birmingham Business Park, Solihull. West Midlands. B37 7YT.
By Telephone: 0121 767 1139
By Email: complaints.solihull@primis.co.uk
PRIMIS will aim to deal with your complaint quickly and impartially. You can see our full complaints procedures via our website www.primis.co.uk. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.
Full details can be found on its website at www.financial-ombudsman.org.uk
Word on the street
Navigate took the stress out of moving, the team couldn’t have been more supportive. Great service and very easy to work with - the personal touches were a lovely cherry on top. Thank you Navigate! - July 2023
A client since 2023
We will most definitely be referring all of our friends and family to Navigate. We could not have asked for a better service throughout. - Jan 2023
A client since 2023
I cannot recommend Paul and his team more highly. Exceptionally professional and friendly service. Kept us up to date at every stage and explored every avenue to make it work. Quite brilliant. - Feb 2023
A client since 2023
Used Navigate as a first time buyer and couldn't be more happy with how they handled it. The WhatsApp chats and zoom calls are really good to cover every aspect of the purchase and so easy to contact a member of the team. - Nov 2022
A client since 2022
Would highly recommend Paul & team at Navigate Mortgages. A pleasure to deal with. Guided us through the application process and advised us at appropriately at each stage. Would definitely use again - a professional operation. - May 2023
A client since 2023
Having worked in the financial sector for over 20 years I really can't recommend these guys enough. Paul and his team were professionally efficient, being there every step of the way. - March 2022
A client since 2022
Paul, Chris and team were very professional in helping me get my first mortgage. The process was very smooth and they were always available to quickly respond to my questions along the way. Thanks so much. - July 2023
A client since 2023
Thankyou Navigate for helping me buy my first home! Especially to Lewis and Chris- no question ever felt silly and always prompt with replies! Reliable, transparent and easy to deal with - highly recommend! Also thankyou for my surprise moving in hamper! - Nov 2022
A client since 2022
Very experienced and helpful advisors within Navigate. I'd highly recommend to anyone seeking mortgage advice and assistance. - June 2023
A client since 2023
Jonathan Milliken2022-02-18Used navigate as a first time buyer and couldn't be more happy with how they handled it. Paul, Mags and the team were more than helpful answering my questions and broke the process down for me. The WhatsApp chats and zoom calls are really good to cover every aspect of the purchase and so easy to contact a member of the team. Completely transparent throughout the whole process and would gladly recommend them to any first time buyers. Thanks navigate!
Warren Bell2022-01-20My dealings with Navigate have been about the most pleasant interaction I've had with any company over a prolonged period of time (in an area riddled with plenty of other stressful interactions), and it's to the collective credit of all the staff there. Everyone is unfailingly helpful and considerate, while not skirting over any important requirements. You can talk to them frankly and honestly, and the options they provide are faithful to your personal circumstances. Once decisions were made and processes ongoing, they kept us well informed throughout. Highly recommended.
Rachel Beckett2022-01-11Amazing mortgage advisors made the process so easy to follow and always responded to questions quickly! Would completely recommend especially for the friendly personal service, thank you!!
Marcus Mawhinney2022-01-09Having worked in the financial sector for over 20 years I really can't recommend these guys enough. Paul and his team were professional efficient being there every step of the way. Thanks again for making the application so straight forward. Marcus and Rachel
L C2021-12-11Thankyou Navigate for helping me buy my first home! Especially to Lewis and Chris- no question ever felt silly and always prompt with replies! Reliable, transparent and easy to deal with - highly recommend! Also thankyou for my surprise moving in hamper!
Steph Reynor2021-11-08I can’t thank Paul, Mags and the whole team at Navigate enough! Buying my first home was stress free, no question went unanswered (even my silly ones) every step of the process went smoothly thanks to their amazing expertise!!
Thomas Hughes2021-10-26Excellent service from these guys right from the start. Easy communication, clear instructions and thoughtful touches. They really took a lot of the stress and confusion out of the process. Big thanks to Lewis and Chris for everything.
Paul Moore2021-10-22Very grateful and appreciative of the expert advise and professional service provided by Paul and his wider team. From a basic affordability check to a house we thought would be beyond our means, we are now living in our perfect home. Paul and his team provide sound advice, giving options at each and every step throughout the buying process making decision making very easy. They also tailored our life and critical illness cover to suit our new circumstances giving peace of mind. Would highly recommend 👌
Stephanie Joy Gonzales2021-10-21Lewis at Navigate Mortgages was very quick and efficient. He handled my application really well. I’ve asked him several times if he could amend rates for me and he made an effort every single time to get the best rate that I could have. Thank you so much Lewis for making my dream home come true! I really appreciate all your time and effort you’ve put into it! Also, thank you for the gift as I misplaced my keys for 10mins on the day I got them. Next morning, I have an unexpected present from Navigate, which is just what I needed. Thanks again!
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