Where are meetings held?
We currently hold around 90% of our meetings via Zoom, but we’re happy to do whatever is the most convenient for you. We can also hold meetings in our office, or meet at your house or a local spot if you prefer.
Do you have parking?
Yes, we have on-site parking.
Do I have to pay for the first meeting?
Not at all. Your first meeting is at no charge, and no obligation – just come and have a chat. There’s no need to sign up for anything and you’re welcome to still shop around after… although most people end up coming back! What can we say, it’s a service that wins people over.
What do I need to bring to an initial meeting?
Knowledge of your income and outgoings is useful to start off with, as well as an idea of what you’re looking for and what you want to achieve.
How long should I allow for an initial meeting?
Anywhere from five to 30 minutes, depending on your circumstances and the complexity of your needs.
How can I book an initial meeting?
Via our booking system or by calling our office on 02890 769 769.
Are you regulated?
Yes. Navigate Mortgages Limited is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority.
Do you get commission?
Yes, we receive a commission from the mortgage lender and insurance provider on completion of your purchase.
How do I make a complaint?
We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:
In Writing: The Customer Resolution Team, PRIMIS Mortgage Network, 3700 Parkside, Birmingham Business Park, Solihull. West Midlands. B37 7YT.
By Telephone: 0121 767 1139
By Email: complaints.solihull@primis.co.uk
PRIMIS will aim to deal with your complaint quickly and impartially. You can see our full complaints procedures via our website www.primis.co.uk. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.
Full details can be found on its website at www.financial-ombudsman.org.uk
Word on the street
Thankyou Navigate for helping me buy my first home! Especially to Lewis and Chris- no question ever felt silly and always prompt with replies! Reliable, transparent and easy to deal with - highly recommend! Also thankyou for my surprise moving in hamper! - Nov 2022
A client since 2022
Very experienced and helpful advisors within Navigate. I'd highly recommend to anyone seeking mortgage advice and assistance. - June 2023
A client since 2023
Navigate took the stress out of moving, the team couldn’t have been more supportive. Great service and very easy to work with - the personal touches were a lovely cherry on top. Thank you Navigate! - July 2023
A client since 2023
We will most definitely be referring all of our friends and family to Navigate. We could not have asked for a better service throughout. - Jan 2023
A client since 2023
I cannot recommend Paul and his team more highly. Exceptionally professional and friendly service. Kept us up to date at every stage and explored every avenue to make it work. Quite brilliant. - Feb 2023
A client since 2023
Used Navigate as a first time buyer and couldn't be more happy with how they handled it. The WhatsApp chats and zoom calls are really good to cover every aspect of the purchase and so easy to contact a member of the team. - Nov 2022
A client since 2022
Would highly recommend Paul & team at Navigate Mortgages. A pleasure to deal with. Guided us through the application process and advised us at appropriately at each stage. Would definitely use again - a professional operation. - May 2023
A client since 2023
Having worked in the financial sector for over 20 years I really can't recommend these guys enough. Paul and his team were professionally efficient, being there every step of the way. - March 2022
A client since 2022
Paul, Chris and team were very professional in helping me get my first mortgage. The process was very smooth and they were always available to quickly respond to my questions along the way. Thanks so much. - July 2023
A client since 2023
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